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We accept returns only on items purchased directly through Kamado Joe via our website: www.kamadojoe.com. You can return your product(s) up to 45 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. We do not accept returns on charcoal, fire starters or wood chunks. Please include a copy of the original receipt of purchase.
A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check within 30 days.
Return shipping is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be postmarked within 45 days from the original date of shipment.
No refunds will be given on merchandise returned after 45 days of the original date of shipment.
Please give our Consumer Support department a call at 1-877-215-6299 to set up your return. Consumer Support is available 5 days a week from 8:00 AM to 5:00 PM Eastern Time.
This return policy applies only to products purchased directly from Kamado Joe via website: www.kamadojoe.com . If you made your purchase through an authorized Kamado Joe dealer, please contact the dealer directly for information regarding their return policy.