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What do I do if an item arrives damaged?

The best practice is to take a picture of the damaged item and any damage to the package, and then email that to us at consumersupport@kamadojoe.com, along with your name, order number, and the best way to contact you. Items damaged during shipment can be claimed through FedEx with your receipt and tracking number. We take damaged items on a case-by-case basis and remedy the shipment at our discretion. That may mean a refund, replacement product or other agreement.

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